RETURNS & REPLACE –The buyer must check the goods at the time of delivery and damage if any should be reported to the delivery agency mentioning it in the LR copy. We request the customer’s to be present during delivery to ensure that they inspect the furniture properly at the time of delivery. In case of damage in the packing or of the product cannot be assembled properly or it is not functioning, the customer is requested to call helpline number +91 9701116999 or send email to [email protected] from the registered email id. The contact number can be reached on the working days from 10am to 6 pm. To inform us of the damage, take a clear photograph of the damaged product and e-mail it to our customer care mail id [email protected] Please also attach a copy of the invoice and mention the order number. Without these details, we will not be able to process your request. Upon receipt of complete details within 24 hours, we will be able to process your request. The rectification of the damaged products during warranty will take around 7 days from the time receipt of complaint and replacement will take up to 15 days from the receipt of complaint. If the supplied product is found defective or for any other technical issue the product cannot be repaired or replaced, customer will be given an option to purchase a similar product. The difference amount has to be borne by the customer or will be refunded in 6-7 business days, as the case may be. Monarch Ergo Pvt. Ltd do not offer exchanges. Your complete satisfaction is our only goal! In order to make this absolutely hassle free, we will also pick up the product free of cost from your home.