MONARCH STORE POLICIES We recommend you inspect the product before accepting the order. If you have ordered a product that requires wall installation, please decide where you want it to be installed prior to delivery. Please ensure you have all necessary approvals for any drilling etc. that may be required to fix wall items in your home. Any requests with respect to shifting the product after installation will attract separate charges depending on the product, and number of persons involved for shifting it. For seating products, we recommend that you should sit on the item to ensure the structure is stable and can take your weight. For products designed to be kept on the floor, make sure they stand evenly on the floor. In case the floor is uneven, chances are there that the product will not stand firmly and evenly on all its legs. Please ensure it stands on all legs evenly. Wood has natural qualities like grain patterns, minimal stain differences and small knots which do not impact the product.